Pick and Mix Support Services

Eversheds Sutherland maximises user satisfaction and productivity with flexible and responsive support services.

Computacenter are providing support for all 60 Eversheds Sutherland offices around the world, including web chat, 24x7 telephone support, onsite Tech Bars for face-to-face support and 1,200 self-help knowledge articles.

Objective

Technology is fundamental to attracting and retaining high calibre legal talent. To satisfy its users'demands, Eversheds Sutherland needed to establish a digital workplace that extends from the office to lawyers'homes and clients'premises. Providing support services that enable users to stay productive, regardless of their location, is a key component of its digital ambitions.

Solution

Computacenter provides multi-channel end user services from its Next Generation Service Desk for all 60 offices around the world, including web chat, 24x7 telephone support, onsite TechCenters for face-to-face support and 1,200 self-help knowledge articles.

Outcome

By providing users with greater choice around how, when and where they access IT support services, Eversheds Sutherland can provide a more tailored and responsive experience that maximises satisfaction and productivity. To enable ongoing improvements in workplace IT and support, Computacenter is talking directly to the firm’s lawyers, and providing recommendations on how to make them more efficient with better access to information.